Finding solutions to problems often involves digging deeper than the most obvious issues and understanding the root causes. These exercises are designed to help you apply critical and analytical thinking to reveal the true nature of your problems.
Problem-solving often begins with finding the right problem, and sometimes, this might not be the most obvious one. These exercises prompt you to deconstruct the problem to its most foundational components and build understanding from the ground up.
They can help you peel back the layers of your problem, moving from surface-level proximal causes to the root cause. The exercises in this category aid you in understanding and addressing not just the immediate problem but also the second and third-order implications, thus paving the way for more comprehensive solutions.
By gaining a thorough understanding of the problem you’re trying to solve, you lay a robust foundation for further steps in the problem-solving journey, creating room for innovative and sustainable solutions.
Reflect on what you know and what you still need to understand
Build a refined and shared understanding of an existing or new business model
Identify key areas of influence and develop strategies to maximize impact
Understand user and customer motivations by examining their actions and beliefs
Visualize and sort causes to uncover solutions
Analyze and understand the root cause of a problem or issue
Analyze the pressures for and against change
Analyze root causes by recursively applying Force Field Analysis
Remove the tension and uncertainty of a new challenge
Connect deliverables to goals through their impacts and actors
Map the experience a user has interacting with a product
Let each member share how they and others can contribute to team effort
Map how product features are linked to customer research and desired outcomes
Craft specific archetypical profiles of who you are designing for and why
Map the processes that drive an experience
Force one of six perspectives upon a group to focus its discussions
Uncover skills and opportunities for learning and growth
Manage your relationships deliberately
Focus on generating questions rather than providing instant answers
Identify customer touchpoints to improve the entire funnel
Understand and visualize the user journey collaboratively
Define what outcomes customers can gain and benefit from using your product
Challenge the level and focus of an initial design question
Understand and align a group by relating and sharing their motivations
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