Workshop Exercises Playbook


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Important for this playbook

Finding solutions to problems often involves digging deeper than the most obvious issues and understanding the root causes. These exercises are designed to help you apply critical and analytical thinking to reveal the true nature of your problems.

Problem-solving often begins with finding the right problem, and sometimes, this might not be the most obvious one. These exercises prompt you to deconstruct the problem to its most foundational components and build understanding from the ground up.

They can help you peel back the layers of your problem, moving from surface-level proximal causes to the root cause. The exercises in this category aid you in understanding and addressing not just the immediate problem but also the second and third-order implications, thus paving the way for more comprehensive solutions.

By gaining a thorough understanding of the problem you’re trying to solve, you lay a robust foundation for further steps in the problem-solving journey, creating room for innovative and sustainable solutions.

These workshop exercises are part of the Workshop Patterns printed card deck.

A collection of workshop exercises that will help you ditch dull meetings and facilitate with confidence. It will help you master the design process and have more productive time with your team. The card deck will be ready for purchase in the end of 2025 and is now undergoing rigorous testing.

Reserve your deck!
Assumptions Collection illustration
Assumptions Collection

Reflect on what you know and what you still need to understand

Business Model Mapping illustration
Business Model Mapping

Build a refined and shared understanding of an existing or new business model

Circles of Influence illustration
Circles of Influence

Identify key areas of influence and develop strategies to maximize impact

Empathy Mapping illustration
Empathy Mapping

Understand user and customer motivations by examining their actions and beliefs

Fishbone Diagram illustration
Fishbone Diagram

Visualize and sort causes to uncover solutions

Five Whys illustration
Five Whys

Analyze and understand the root cause of a problem or issue

Force Field Analysis illustration
Force Field Analysis

Analyze the pressures for and against change

Force Field Network illustration
Force Field Network

Analyze root causes by recursively applying Force Field Analysis

Hopes and Fears illustration
Hopes and Fears

Remove the tension and uncertainty of a new challenge

Impact Mapping illustration
Impact Mapping

Connect deliverables to goals through their impacts and actors

Journey Mapping illustration
Journey Mapping

Map the experience a user has interacting with a product

Market of Skills illustration
Market of Skills

Let each member share how they and others can contribute to team effort

Opportunity Solution Tree Mapping illustration
Opportunity Solution Tree Mapping

Map how product features are linked to customer research and desired outcomes

Prototype Persona illustration
Prototype Persona

Craft specific archetypical profiles of who you are designing for and why

Service Blueprint illustration
Service Blueprint

Map the processes that drive an experience

Six Thinking Hats illustration
Six Thinking Hats

Force one of six perspectives upon a group to focus its discussions

Skills Star Mapping illustration
Skills Star Mapping

Uncover skills and opportunities for learning and growth

Stakeholder Mapping illustration
Stakeholder Mapping

Manage your relationships deliberately

Starbursting illustration

Focus on generating questions rather than providing instant answers

Touchpoint Mapping illustration
Touchpoint Mapping

Identify customer touchpoints to improve the entire funnel

User Story Mapping illustration
User Story Mapping

Understand and visualize the user journey collaboratively

Value Proposition Mapping illustration
Value Proposition Mapping

Define what outcomes customers can gain and benefit from using your product

Why-How Laddering illustration
Why-How Laddering

Challenge the level and focus of an initial design question

WiiFM illustration

Understand and align a group by relating and sharing their motivations

Adjacency Matrix illustration
Adjacency Matrix

Find hidden relationships between features and functional areas

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